We're here to help

Get in touch.

Whether you have a question about listings, platform features, or institutional onboarding, our dedicated team is ready to assist you.

Email Us

General inquiries and support.

info@capxchange.com

Call Us

Mon-Fri from 8am to 5pm (SAST).

+27 11 520 7000

Headquarters

Visit our central office.

One Exchange Square
Gwen Lane, Sandown
2196, South Africa

Send a Message

Fill out the form below and we'll get back to you within 24 hours.

Frequently Asked Questions

Quick answers to common questions about getting started on CapXchange.

You must first undergo our institutional onboarding and verification process. Once verified, you can submit an asset listing application through your dashboard.

CapXchange employs a transparent, tiered fee structure based on your trading volume. Detailed schedules are provided during onboarding.

Our compliance team typically processes KYC/AML verification within 2-3 business days after all required documentation is submitted.

Yes, verified institutions can access our RESTful API and WebSocket feeds. Check out our API Documentation for endpoints and schemas.

CapXchange is an exclusive network for verified institutional investors, accredited individuals, and professional service providers who meet our rigorous compliance criteria.

We employ institutional-grade custody solutions, utilizing multi-signature protocols and offline cold storage to ensure the highest level of security for your portfolio.

We support a wide array of digital securities including tokenized equity, debt instruments, real estate funds, and private venture funds.

No, CapXchange is currently restricted to accredited investors, institutional funds, and professional entities to comply with regulatory standards.

We partner with leading global identity verification providers to automate preliminary KYC/AML checks, followed by manual review by our dedicated compliance team.

Yes, CapXchange operates in full compliance with regional financial authorities and holds the necessary licenses to facilitate digital securities trading.

Our infrastructure currently supports Ethereum, Polygon, and custom enterprise blockchain networks for asset tokenization.

Yes, subject to lock-up periods and whitelisting requirements. External transfers must pass automated compliance checks before processing.

We offer peer-to-peer trading via central limit order books (CLOB) and Over-The-Counter (OTC) desks for large block trades.

Minimum deposit requirements vary by your institutional tier, generally starting at $50,000 for new corporate accounts.

Yes, comprehensive transaction histories, cost basis reports, and official tax documents are available for download in your portal.

Dividends, voting, and coupon payments are automated via smart contracts and distributed directly to asset holders on the platform.

Yes, we accept international entities, though some jurisdictional restrictions apply based on current global financial sanctions.

Currently, margin trading and lending facilities are available exclusively to Tier 1 institutional clients after additional credit checks.

Verified users can reach their dedicated account manager directly through the secure messaging portal in their dashboard.

Issuers must submit a formal delisting request which is subject to a 30-day review period to ensure investor protection.

Yes, standard daily withdrawal limits apply, but they can be raised significantly by completing enhanced institutional verification.